Engage customers on their terms—meet them in the messaging channels they use every day.
Microsoft + NuanceNuance is part of the Microsoft Digital Contact Center Platform—the open, extensible, and collaborative contact center solution.
Trusted by the Fortune 100 to improve customer and agent experiences while reducing costs and increasing revenue. We help leading brands empower agents, prevent fraud, and deliver superior experiences across any or all moments of the customer journey.
Delivering the omnichannel experiences customers expect requires an AI‑first approach. It’s only by combining automated and human engagement that you can achieve the best business outcomes.
Use AI-based omnichannel customer engagement Mobile Chat IconUse AI to automate 80% + of all engagements
Automate with omnichannel customer engagement across devices Multiple Devices IconBridge AI automation and human engagements
Empower agents and improve call center efficiency Call Center IconEmpower agents and create an AI learning loop
Instill trust with biometric security Nuance Gatekeeper IconInstill customer trust with biometric security
Nuance omnichannel customer engagement solutions bring the power of conversational AI to the contact center and beyond.
Nuance Contact Center AI adds intelligence to your contact center platform through powerful AI services and developer tools, helping you enhance experiences, reduce costs, and increase operational efficiency.
Nuance digital and messaging solutions enable you to meet customers in their channel of choice, providing seamless experiences that increase satisfaction while driving efficiencies and increased revenue.
Nuance voice solutions delight customers while driving down costs by providing conversational, automated experiences that contain calls in the IVR and accelerate resolution.
Nuance biometric authentication and intelligent fraud prevention solutions streamline, protect, and personalize every customer interaction.
Nuance analytics solutions automatically capture and analyze all omnichannel customer engagements to provide insights that help you revolutionize contact center performance.
Our cloud solutions integrate with leading Contact Center as a Service (CCaaS) vendors, cloud providers, and technology partners.
Our 700+ AI experts are always on hand if, and when, you need them—experienced in highly‑specialized disciplines not easily found in‑house or on the market today.
Our intelligent engagement and security solutions help enterprises worldwide—including 75 of the Fortune 100—achieve remarkable business results.
increase in agent + employee satisfaction
increase in NPS
automated first contact resolution
fraud prevention savings
average containment rate
improvement in upsells
improvement in new sales
ROI from reduced fraud-related losses
Delivering superior outcomes across any or all moments of a customer's journey
Nuance digital, voice, and biometric security solutions are proven to help brands increase the quality of customer experiences—and the value of customer relationships.
Our flexible deployment and partnering approach gives you total control over your AI transformation. You can do it yourself, tap into our expertise when you need it, or rely on us from end to end.
Customers who embrace an AI-first approach across the entire customer journey.
NLU intent recognition
biometric authentication
success rate
detection of fraud attempts
Nuance Live Assist has added a new dynamic to our customer service. It has already helped us achieve a CSAT score of 84%, and less than 4% of chats need to be escalated to a phone agent—so it’s a channel that works and gives customers what they need.
Simon KissaneHead of Customer Experience and Operations, Post Office Ltd.
I now have clear visibility of queues and response times, and even have access to transactional NPS data. It’s allowed me to challenge our planning assumptions and deflection strategies—it’s made a world of difference.
Dave McQueenSenior Partner Delivery Manager, Vodafone
Nuance Virtual Assistant allows our customers to have more intelligent conversations with us using their own words. They are able to achieve what they want in a far easier and more intuitive way.
Martin KedbäckChannel Management, Swedbank
We didn't have to worry about provisioning or onboarding too many people at once. We could just focus on building the best experience possible in complex circumstances.
Chris StroudDirector of Contact Center Operations, Dixons Carphone Group